The Customer Experience Club

It’s not enough to provide a good experience in today’s experience economy, you have to provide a GREAT experience. You need to ‘Make People Matter’- Victoria Taylor’ (Club Founder : @VictoriaTaylUK) << I’d love to connect with you too, if you’d like to give me a follow! Make People Matter and your brand will matter to them. Every single one of us is in the customer experience business, first and foremost. Secondary comes our business and what it can offer. Get the end to end experience right, the rest follows. This club will talk all things experience: from ideas and strategies to methods and experience design too. We will discuss what’s hot in experience today and how we can build better brands for tomorrow. Without people, you have no business. In this club we will look at how to put people at the centre of your brand. 📺Newsjack Show with @CXDaryn 📺 We review the papers and explore “What Does Today’s News Mean For Tomorrow’s CX” : 📺Victoria + Guest Show 📺A different guest each show where we look at their topic and customer experience combined.