CX Guru

A place for customer-obsessed professionals to connect on best practices, innovate together, and discuss CX’s evolving place in the tech world. Customer Experience is a top priority for all businesses. How do you create the best experience for your customers? Do you go above and beyond? What does your company’s customer journey look like? Follow / DM me if you would like to lead a discussion together or chat all things CX.
 

3 years after

The Customer Journey! 🚌 and The Aftercare Beyond the Sale - CX Guru
📅 25 Mar 18:00 UTC
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w/ LaTonya Washington, Allie Goldberg, Stephanie Thum, CCXP, Jared Orr, Michelle Batt, CCXP, Josh Bullock, Justin Robbins

Customer aftercare is the “new normal” for companies to thrive. What do the successful do? Join us a...

Open on clubhouse iOS app
 

3 years after

🚀CX for Growth: ‘What CX Metrics Work? - CX Guru
📅 18 Mar 17:00 UTC
📈 Popularity index: 2
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w/ Zhecho Dobrev, Colin Shaw, Adam Toporek, Stacy Sherman

Open on clubhouse iOS app
 

3 years after

Customer Complaints: How To Deal With Them - CX Guru
📅 24 Feb 17:00 UTC
📈 Popularity index: 2
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w/ Randi Busse, Allie Goldberg

Complaints, we all get them. The question is how do you deal with them and diffuse them in a win-win...

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3 years after

Conversational AI Q&A - CX Guru
📅 22 Feb 18:00 UTC
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w/ Sten Koobas, Indrek Vainu

We answer your questions about chatbots🤖 NLU, virtual assistants. How to build a good bot 🛠? How to...

Open on clubhouse iOS app